Overview

Fliway Group new

Fliway is one of the largest fully integrated logistics providers operating in New Zealand.  We offer seamless global supply chain solutions – from international freight to warehousing & domestic delivery direct to business or the home.  As a division of Yang Kee, our global reach is further supported with operations in South East Asia, Australia and the United States. 

We have a great team of over 450 people and an extensive New Zealand footprint, with 12 Branch locations and 6 Warehouses throughout the country. 

Fliway focuses on delivering results, and we do that through our people, our partners and our systems.  We invest in smart technology, to simplify processes and deliver customers visibility everywhere they need it. 

Our IT capabilities are at the leading edge of the industry, as attested to by our long standing relationships with multinational and local customers. We have extensive experience in API/EDI integrations working alongside our customers locally or globally. 

Group Structure

Auckland Home Delivery Congestion

12 October 2021

Over the past week we have seen very high demand for Home Delivery services in Auckland. As a result, we are experiencing congestion in our Auckland Home Delivery depot.

We have added some additional team members to assist with managing the freight flow and sorting the floor to keep up with the volume. The full team worked over the weekend to clear deliveries and effective today we have also added additional delivery trucks to assist the team in catching up.

To keep our people and customers safe we are still operating with Covid related safety restrictions in place which slow our normal freight processing speed. Our current lead time for Home Deliveries in the Auckland region is 7 - 10 days (usually averages 3 days) so please bear with us as we work to clear the backlog and manage the high demand.

Home Delivery services throughout the rest of NZ are busy but running to schedule.

We thank you for your continued support during this time. Should you have any questions please do not hesitate to give your local Fliway branch a call.

Waikato Region Level 3

4 October 2021

As you will have all heard part of the Waikato region has now been shifted into Alert Level 3 after community cases of Covid-19 were found in Hamilton East and Raglan.

As a result of this we are expecting some delays for freight transiting out of our Hamilton branch to the regional towns in the greater Waikato area including the Coromandel, Taupo, Matamata, Cambridge, Morrinsville and Taumarunui as police conduct spot checks of vehicles heading in and out of the Level 3 boundaries.

We are still operational in all areas, our drivers have the necessary travel documentation covered by our essential services status for travel in and out of the region, and are operating to strict Covid-19 safety protocols including contactless deliveries and additional PPE.

Interisland Capacity

A reminder that capacity in and out of the South Island remains highly constrained due to ferry maintenance over the coming weeks. We are advising all customers to allow a total transit time of 5-7 days for all freight travelling in or out of the South Island.

We thank you for your continued support during this time. Should you have any questions please do not hesitate to give your local Fliway branch a call.

 

Congestion and Ferry Delays

27 Sepember 2021

Auckland’s first week at Level 3 last week saw a large increase in both inbound and outbound freight, with very high linehaul volumes leaving Auckland towards the end of the week. To assist in managing this our branch and linehaul network operated over the weekend load and run additional linehaul units and clear as much of the backlog as possible.

Interisland Capacity:

Further to my correspondence last week capacity to the South Island remains highly constrained because of the two ferries currently out of operation due to mechanical repairs and refurbishment. Our standard Fliway units are travelling without issue, however overflow capacity is oversubscribed. We are advising all customers that the transit to the South Island will be at least 5-7 days and we expect this situation to continue for the next two weeks.

General Network Congestion:

Branches are coping well with the increased volume seen from the alert level change; however, all branches are now full, and we are advising customers to allow an additional 2-3 days on their standard delivery lead times moving forward.

Last week we limited pick up volume to match our delivery capacity, we will continue to do that this week where needed to ensure that the network can keep flowing and ultimately ensure we return to normal service standards as quickly as possible.

We thank you for your continued support during this time. Should you have any questions please do not hesitate to give your local Fliway branch a call.

Level 3 - Auckland

22 Sepember 2021

With the change today to Alert Level 3 in Auckland we have been gearing up additional resource across our network to respond to the increase we are seeing in volume. We have additional linehaul units, delivery team members and freight loaders in place to manage the larger volume.

I wanted to thank you all for your ongoing support in smoothing the volume you present us to us to avoid a “logjam” of freight hitting the network this week. We appreciate this support which enables us to continue to operate efficiently and will result in a quicker service for your customers.

Key Reminders:

• Many businesses will be re-opening today, as a result we will be restricting pickups, as we continue to respond daily to the volume entering our network, aligning to the volume we can deliver each day.

• Please advise your customers to expect longer transit timeframes for the next week, we are advising 3-5 days for North Island deliveries and 5-7 days for interisland deliveries.

• Interisland capacity is reduced at present, with two of the five vessels that transit the Cook Strait out for repair. Our usual Interisland bookings are unaffected; however, we are advising that due to this capacity constraint the transit for additional volume will be longer than normal.

• Auckland freight that could not be delivered during Level 4 will be attempted now we are in Level 3, there is nothing you need to do to facilitate this, we will work directly with your customers to clear any freight in our network.

We thank you for your continued support during this time.

Should you have any questions please do not hesitate to give your local Fliway branch a call.

 

Level 2 Key Information

9 Sepember 2021

As an essential services business the Fliway Freight and Home Delivery network is fully operational and available to support our customers. Our branches are busy clearing out deliveries as customers open across Level 2 zones. A reminder of the following important information for Level 2:


• Deliveries will still be contactless in Level 2. As such POD signatures will not be collected under Level 2 (or Level 4 in Auckland), instead we will be capturing the name of the receiver, along with a photo and a GPS timestamp of the delivery by way of POD.

• Customers can now complete pickups from Fliway Branches in the Level 2 zones, to do this follow the normal procedure of contacting the branch to arrange a time.

• Home Deliveries nationally are fully operational, including essential deliveries within Auckland.

Re: Smoothing Freight Volumes to Avoid Delays:

At present the Fliway network is operating without any significant delays, however, to maintain that we need your assistance to smooth the volumes you give us each day. Several capacity constraints exist ex Auckland as outlined below:

• Linehaul Capacity: Effective 16 September drivers crossing from Level 4 to Level 2 will need to be tested weekly. Fliway have a process set up for this, however the requirement means adding additional linehaul capacity at short notice is now more difficult.

• Inter-Island capacity: One of the two ferry operators is facing significant capacity constraints due to a vessel repair. At present this is not impacting Fliway regular Inter-Island runs, however it does impact on our ability to add additional Inter-Island capacity at short notice.

• Level 4 Covid Safe Protocols: Loading and unloading of Linehaul in Auckland is still taking longer than usual due to the Covid Safe distancing protocols in place to protect our people and the community.

If you have any questions or would like further information on how we can assist you at this time please get in touch with our customer service team who are ready and willing to help.

We thank you for your continued support during this time.

Senior Leadership Team

 Sandra Fairchild Jim_S Cam_McK
Sandra Fairchild
Chief Executive Officer – Australia and New Zealand
Jon Gundy
General Manager International
Cameron McKeown
General Manager Domestic

Sandra joined the Fliway Group team, following the acquisition of Fliway Group by Yang Kee Logistics Pte Ltd.  In her position of CEO, Sandra has operational and commercial oversight for Fliway Group in NZ, and AXIMA in Australia.

Sandra has held a number of positions within global logistics including CEO of AXIMA from 2009-2018, Business Development Manager and Finance Director.  Prior to commencing a career within global and contract logistics, Sandra worked as a Manager for Arthur Anderson in Melbourne.

She is a member of the Australian Institute of Directors and Institute Chartered Accountants Australia.

Jon Gundy has held senior leadership roles in the International Air & Ocean sector. This experience includes exposure to the full supply chain services over the last 20 years plus, based in Australia, Europe and most recently back in New Zealand. Jon joined Fliway in July 2016 to grow our International business with a focus on delivering a service that adds value to our customers, through connectivity and transparency of our Group capability in International, 3PL and Transport - therefore offering a full supply chain service.

Jon has a Graduate Diploma in Business (Operations Management) from the University of Auckland.

Cameron joined Fliway in 1993 and has vast experience in various management roles at Fliway, having worked within all of Fliway’s major divisions.  Cameron was appointed as General Manager of Fliway Logistics in 2006 and in 2008 became General Manager of Fliway Domestic.

 

 

Kate Bacchus Kevin Rowland Gary Dickins

Kate Bacchus
General Manager People

Kevin Rowland
Chief Information Officer

Gary Dickins
General Manager Finance

Kate joined the team at Fliway in July 2014.  Prior to her appointment with Fliway, Kate worked in national HR management roles at Pernod Ricard and Transfield Services.  She has also worked at Mercer HR Consulting, Deloitte and Hyatt International in a variety of HR positions in NZ and London.

Kate is a professional member of the Human Resources Institute of New Zealand and has a Graduate Diploma in Business (Human Resource Management) from the University of Auckland.

Kevin has been working in the retail and logistics space for more than 40 years, moving from managing supermarkets into the IT side of retail with Safeway Stores in the UK after which Kevin and his family came to New Zealand in 2006. After 9 years at The Warehouse Group where he was Group Business Information Manager, Kevin has held senior leadership roles at eStar and EziBuy, before commencing with Fliway Group in March 2020.

Kevin has an Honours degree from Wolverhampton and is a Chartered Member of IT Professionals

Gary joined the team at Fliway in March 2009 as Finance Manager, and was involved in Fliway’s 2015 public listing on the NZX.

Prior to joining Fliway, Gary worked for Bendon in both Commercial Manager and Finance Manager roles.

He is a fully qualified Chartered Accountant graduating from Unitec Institute of Technology in Auckland and is a member of Chartered Accountants Australia & New Zealand.

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