SCOPE
This policy applies to the following companies or entities (collectively referred to as the “company”):
The term “website” refers to any websites run by the above companies.
This is the external-facing policy of our commitment to managing all aspects of personal information and should be read in association with the Information Privacy Policy, Data Breach Policy, Data Classification Policy and Data Standards. Note: the Fliway Chief Information Officer acts as the Company Privacy and Data Protection Officer.
The company is committed to protecting your privacy and respects and upholds your rights to privacy protection under the Privacy Principles contained in the Australian Privacy Act (1988) and the New Zealand Privacy Act (2020). The various Privacy Principles apply to us, and regulate how we collect, store, use and disclose personal information (as defined in these Acts) about you and other individuals.
This Privacy Policy sets out the basis of how and when we collect your personal information, what that information is used for, who uses it, when it may be disclosed to other parties, and how you can access your details and control your own personal information. By contacting the company in order to make an enquiry or to place an order for a service or accessing any of our company websites, you are deemed to have read and agree to be bound by this Privacy Policy.
Personal information is any information that can be used to identify you. Examples of personal information which we may collect from you include, but are not limited to, your name, postal address, delivery and collection addresses, names of staff members of your company, fax, phone number and e-mail address. This personal information may also include details of the services which you have purchased from the company, such as the date that you purchased the service and the nature of the goods to be delivered. If you provide financial information to us, or establish a credit account with us to pay the fees we charge, we collect some additional necessary information, such as a billing address, a credit card number and credit card expiration date, financial institution account details and tracking information from cheques or money orders. The company collects personal information to conduct its business, to provide and market its goods and services, and to meet its legal obligations.
The company will endeavour to collect information directly from you whenever possible, which may take place in a number of different ways, including:
We only collect personal information which is necessary for us to conduct our business, to provide and market our goods and services, and to meet our legal obligations, or otherwise in accordance with any specific consent given by you.
In order to deliver the services you require, the company may disclose your personal information to organisations outside the company. Your personal information may be disclosed to these organisations, in relation to the purpose(s) in connection with which the company obtained your personal information, or where it is directly related to the purpose(s) in connection with which the company obtained your personal information. These organisations include, but are not limited to organisations, which carry out our:
The company endeavours to take reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information. In addition, we may disclose your personal information to:
The company uses your personal information to provide you with any services which you may request, or to respond to any query or complaint that you may have. We may also use your personal information to:
The company may combine any information which it collects from you with information collected by its related companies.
A related purpose for which the company may collect your personal information is for marketing purposes, including e-newsletters, promotions and special offers. If you have received marketing information from the company and you wish to stop receiving it, you can contact us and ask us to stop sending the marketing information. The company will not charge you, or in any way disadvantage you, if you choose to opt out of receiving marketing material.
The company may occasionally provide its marketing material to third parties to distribute material on the company’s behalf. The company will not disclose your personal information to a third party for that third party to send you its marketing material unless the company has obtained your consent.
Only a select number of company staff have authority to access your personal information and only then to enable them to perform their jobs and to provide services to you. Your personal information may also be provided to:
Like many companies, the company sometimes uses "cookie" technology on its websites. These cookies are stored on your computer by your browser. When you log in, the cookie tells the company whether you've visited the website before or if you are a new visitor. The cookie does not obtain any personal information about you or provide the company with any way to contact you, and the cookie doesn't extract any information from your computer. The company uses the cookie to help it identify the relevant website features in which you have the greatest interest, so that it may better personalise your access to the website.
The websites may contain links to other sites. The company makes no representations or warranties as to the privacy practices of any site operated by a third party and is not responsible for the privacy policies of such other sites.
The company cares about protecting the security of your personal information, and we have implemented security procedures to protect the personal information which you provide to us. However, no method of transmitting or storing electronic data is ever completely secure, and we cannot guarantee that such information will never be accessed, used, or released in a manner that is inconsistent with this policy.
Your personal information may be stored, processed and accessed by the company’s related companies in different countries. By providing us with personal information or using our websites, you consent to the transfer of personal information outside the country of origin. We take all reasonable steps to ensure that the personal information which has been transferred will not be held, used or disclosed by the recipient of the information inconsistently with the Privacy Principles.
To provide you with the best possible service it is important that we maintain accurate, up-to-date information for you. The company will endeavour to ensure the personal information we collect, use and disclose is correct, complete and up to date. To fulfil this commitment, you should contact the Company Privacy and Data Protection Officer if your personal information changes.
You are entitled at any time to request details and a copy of your personal information held by us by contacting us in writing at the address detailed below. To protect your privacy, the company may require proof of identity before acting upon your request. Access will be provided unless there is a legal or administrative reason for denying or limiting access, in which case we will let you know the reason for denial of access. Depending on the circumstances, the company reserves the right to charge you a reasonable administrative fee for access to the personal information.
FEEDBACK AND COMPLAINTS
Questions, feedback and complaints regarding the Company’s systems and processes for handling Personal Information, should be made in writing where possible. This should then be directed to:
Send to: - CIO or GM People, Fliway
P O Box 73011
Auckland Airport 2150 New Zealand
Send to: - CIO or GM People, Yang Kee (Australia) Pty Ltd
PO Box 519 Sunshine
VIC 3020 Australia
Marked: - ‘HIGHLY CONFIDENTIAL’
Email: - Tellme@fliway.com
We will acknowledge and deal with any complaints as soon as possible. If you disagree with the outcome of a complaint, you may wish to contact the following regulatory bodies in either Australia or New Zealand:
Office of the Australian Information Commissioner
1300 363 992
Office of the New Zealand Privacy Commissioner
0800 803 909
The company reserves the right to amend this Privacy Policy from time to time. The most current version of this policy will be located on the company’s websites or a copy can be obtained by contacting the Company Privacy and Data Protection Officer
If the company delays or does not exercise any of its rights and remedies available to it under this Privacy Policy, that will not be a waiver of that right or remedy. If any provision of this Privacy Policy is held to be invalid, void, unenforceable or illegal for any reason, such provision shall be deemed to be severed from this Privacy Policy and the remaining provisions shall continue in full force and effect.